{"id":2463,"date":"2025-01-03T10:51:48","date_gmt":"2025-01-03T09:51:48","guid":{"rendered":"https:\/\/fb8feff000.nxcli.io\/?page_id=2463"},"modified":"2026-02-22T22:33:14","modified_gmt":"2026-02-22T21:33:14","slug":"betingelser","status":"publish","type":"page","link":"https:\/\/fiskegull.no\/en\/betingelser\/","title":{"rendered":"Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2463\" class=\"elementor elementor-2463\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-619422d e-flex e-con-boxed e-con e-parent\" data-id=\"619422d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c982209 elementor-widget elementor-widget-text-editor\" data-id=\"3c982209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-pm-slice=\"1 1 []\">Terms of Sale for Fiskegull AS \u2013 Safe Online Shopping of Fish Snacks<\/h2>\n<p>Welcome to Fiskegull! Here you will find our complete terms and conditions for purchasing fish snacks, fish treats and other products in our online store. These terms and conditions ensure your rights as a consumer when shopping online.<\/p>\n<h2>Your Rights When Buying Fish Snacks Online<\/h2>\n<p>This purchase is regulated by Norwegian consumer law, including the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act and the E-commerce Act. These laws give you as a consumer strong rights when purchasing food and snacks online.<\/p>\n<p>The terms of sale have been prepared according to recommendations from the Norwegian Consumer Authority and ensure safe trading. Read more about your rights at <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"https:\/\/www.forbrukertilsynet.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">The Consumer Authority's website<\/a>.<\/p>\n<h2>1. What Does the Agreement Cover?<\/h2>\n<p>When you buy fish snacks at Fiskegull, the agreement consists of:<\/p>\n<ul>\n<li>\n<p>These terms and conditions of sale<\/p>\n<\/li>\n<li>\n<p>Information provided in the ordering solution<\/p>\n<\/li>\n<li>\n<p>Any separately agreed terms<\/p>\n<\/li>\n<\/ul>\n<p>In the event of a conflict, what has been specifically agreed upon shall prevail, provided that it does not conflict with mandatory legislation. The agreement is supplemented by relevant statutory provisions for consumer purchases.<\/p>\n<h2>2. Contact information<\/h2>\n<p><strong>Seller:<\/strong><\/p>\n<ul>\n<li>\n<p>Company name: FISKEGULL AS<\/p>\n<\/li>\n<li>\n<p>Address: Titanveien 3D, 3154 Tolvsr\u00f8d<\/p>\n<\/li>\n<li>\n<p>Email: <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"mailto:post@fiskegull.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post@fiskegull.no<\/a><\/p>\n<\/li>\n<li>\n<p>Phone: 93036228<\/p>\n<\/li>\n<li>\n<p>Organization number: 923365974<\/p>\n<\/li>\n<\/ul>\n<p><strong>Buyer:<\/strong> The consumer who places the order in our online store.<\/p>\n<h2>3. Prices for Fish Snacks and Products<\/h2>\n<p>All prices in our online store are stated in NOK and include:<\/p>\n<ul>\n<li>\n<p>Value Added Tax (VAT)<\/p>\n<\/li>\n<li>\n<p>All fees<\/p>\n<\/li>\n<li>\n<p>Additional costs<\/p>\n<\/li>\n<\/ul>\n<p>The total price you see is what you pay. Any shipping costs will be clearly displayed before you complete your purchase. You will not pay for any costs we have not informed you of before your purchase.<\/p>\n<h2>4. When is the Purchase Binding?<\/h2>\n<p>The agreement is binding on both parties once you have sent your order to us.<\/p>\n<p><strong>Exception:<\/strong> In the event of obvious typing or typing errors in price or product information, the agreement is not binding if the other party realized or should have realized the error.<\/p>\n<h2>5. Payment alternatives<\/h2>\n<p>We offer the following payment methods for your fish snacks:<\/p>\n<p><strong>Card (Visa\/Mastercard\/Vipps):<\/strong><\/p>\n<ul>\n<li>\n<p>The purchase price is reserved upon ordering.<\/p>\n<\/li>\n<li>\n<p>The card is charged when the item is shipped.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Invoice:<\/strong><\/p>\n<ul>\n<li>\n<p>Invoice is issued upon shipment.<\/p>\n<\/li>\n<li>\n<p>Payment deadline: Minimum 14 days from receipt<\/p>\n<\/li>\n<li>\n<p>Not available to buyers under 18 years of age<\/p>\n<\/li>\n<\/ul>\n<p>We may require payment from the time the item is shipped.<\/p>\n<h2>6. Delivery of Fish Snacks<\/h2>\n<p><strong>Delivery time:<\/strong><\/p>\n<ul>\n<li>\n<p>Normally 2-5 business days after order<\/p>\n<\/li>\n<li>\n<p>Maximum 30 days unless otherwise agreed<\/p>\n<\/li>\n<\/ul>\n<p><strong>Delivery location:<\/strong> To your provided address, unless otherwise agreed.<\/p>\n<p><strong>When is delivery made?<\/strong> When you or your representative has taken over the package of fish snacks.<\/p>\n<h2>7. Responsibility for the Goods During Transport<\/h2>\n<p>The risk of the goods passes to you when you or your representative has received the delivery. Until then, we are responsible for the products.<\/p>\n<h2>8. Right of Withdrawal \u2013 14 Day Return Policy<\/h2>\n<p>You have <strong>14-day right of withdrawal<\/strong> on the purchase of fish snacks and other goods from Fiskegull.<\/p>\n<h3>How to Use the Right of Withdrawal:<\/h3>\n<p><strong>Cancellation period:<\/strong><\/p>\n<ul>\n<li>\n<p>14 days from the date you received the item<\/p>\n<\/li>\n<li>\n<p>Includes all calendar days<\/p>\n<\/li>\n<li>\n<p>Notification must be sent before the deadline expires.<\/p>\n<\/li>\n<\/ul>\n<p><strong>How to Report a Right of Withdrawal:<\/strong> Send message to <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"mailto:post@fiskegull.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post@fiskegull.no<\/a> with:<\/p>\n<ul>\n<li>\n<p>Order number<\/p>\n<\/li>\n<li>\n<p>Which items do you regret?<\/p>\n<\/li>\n<li>\n<p>Requested refund<\/p>\n<\/li>\n<\/ul>\n<p><strong>Return:<\/strong><\/p>\n<ul>\n<li>\n<p>The item must be returned without undue delay, no later than 14 days after notification.<\/p>\n<\/li>\n<li>\n<p>You cover the return costs.<\/p>\n<\/li>\n<li>\n<p>Send to: Fiskegull AS, Titanveien 3D, 3154 Tolvsr\u00f8d<\/p>\n<\/li>\n<\/ul>\n<p><strong>Item Condition:<\/strong><\/p>\n<ul>\n<li>\n<p>You can test the product carefully to assess quality<\/p>\n<\/li>\n<li>\n<p>The item must be returned in substantially the same condition.<\/p>\n<\/li>\n<li>\n<p>Normal testing does not affect the right of withdrawal<\/p>\n<\/li>\n<li>\n<p>Unopened packages of fish snacks are returned in their original packaging.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Refund:<\/strong> We will refund the purchase price within 14 days of receiving the returned item or documentation that it has been sent.<\/p>\n<h3>Extended Cancellation Period:<\/h3>\n<p>If we have not informed you about the right of withdrawal before the purchase, the deadline is extended to 12 months. If we provide the information during these 12 months, you have 14 days from when you received the information.<\/p>\n<h2>9. Delayed Delivery \u2013 Your Rights<\/h2>\n<p>If we do not deliver fish snacks or other goods at the agreed time, and this is not due to you, you have the following rights:<\/p>\n<p><strong>Fulfillment:<\/strong><\/p>\n<ul>\n<li>\n<p>You can request that we deliver the item<\/p>\n<\/li>\n<li>\n<p>Set a reasonable extension deadline<\/p>\n<\/li>\n<\/ul>\n<p><strong>Raising:<\/strong><\/p>\n<ul>\n<li>\n<p>If we do not deliver within the additional deadline, you can cancel your purchase.<\/p>\n<\/li>\n<li>\n<p>Upon immediate cancellation if we refuse to deliver<\/p>\n<\/li>\n<li>\n<p>If the delivery time was crucial for the purchase<\/p>\n<\/li>\n<\/ul>\n<p><strong>Compensation:<\/strong> You may claim compensation for losses resulting from the delay, unless the delay is due to circumstances beyond our control.<\/p>\n<h2>10. Complaints in the event of Defects<\/h2>\n<h3>Complaints deadline for Food:<\/h3>\n<ul>\n<li>\n<p><strong>2 months<\/strong> from the time you discovered or should have discovered the defect<\/p>\n<\/li>\n<li>\n<p><strong>2 years<\/strong> from the time you received the goods (general complaint deadline)<\/p>\n<\/li>\n<li>\n<p>For food products, the expiration date also applies.<\/p>\n<\/li>\n<\/ul>\n<h3>Your Rights in the event of Defect:<\/h3>\n<p><strong>Correction or Resubmission:<\/strong> You can choose between having the defect rectified or receiving a similar product. We may object if this is impossible or unreasonably expensive.<\/p>\n<p><strong>Price reduction:<\/strong> If the item is not repaired or replaced, you can claim a price reduction equal to the reduction in value.<\/p>\n<p><strong>Raising:<\/strong> In the event of a significant defect, you can cancel the purchase if the item is not repaired or replaced.<\/p>\n<p><strong>How to Advertise:<\/strong> Send email to <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"mailto:post@fiskegull.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post@fiskegull.no<\/a> with:<\/p>\n<ul>\n<li>\n<p>Order number<\/p>\n<\/li>\n<li>\n<p>Description of the defect<\/p>\n<\/li>\n<li>\n<p>Pictures if relevant<\/p>\n<\/li>\n<li>\n<p>Expiration date on the product<\/p>\n<\/li>\n<li>\n<p>Desired solution<\/p>\n<\/li>\n<\/ul>\n<h2>11. Our Rights in the Event of Default<\/h2>\n<p>If you do not pay or fulfill your obligations, we may:<\/p>\n<p><strong>Fulfillment:<\/strong> Require you to pay the purchase price<\/p>\n<p><strong>Raising:<\/strong> Terminate the agreement in the event of significant payment default<\/p>\n<p><strong>Late payment interest:<\/strong> Demand interest under the Late Payment Interest Act for late payment<\/p>\n<p><strong>Debt collection:<\/strong> Send the claim to debt collection after prior notice<\/p>\n<p><strong>Uncollected Goods Fee:<\/strong> Charge you for actual expenses if you do not collect ordered items (does not apply to buyers under 18 years of age)<\/p>\n<h2>12. Warranty on Products<\/h2>\n<p>Any warranties from us or the manufacturer are in addition to your statutory rights. The warranty does not limit your right to claim for delay or defect.<\/p>\n<h2>13. Privacy and Processing of Personal Data<\/h2>\n<p>Fiskegull AS is the controller of your personal data.<\/p>\n<p><strong>What do we collect?<\/strong><\/p>\n<ul>\n<li>\n<p>Name, address and contact information<\/p>\n<\/li>\n<li>\n<p>Order information<\/p>\n<\/li>\n<li>\n<p>Only what is necessary to complete the purchase<\/p>\n<\/li>\n<\/ul>\n<p><strong>Your Rights:<\/strong> We comply with the General Data Protection Regulation (GDPR). Your information will only be disclosed if necessary to perform the agreement or if required by law.<\/p>\n<p>Read our full privacy policy for more information.<\/p>\n<h2>14. Complaints and Dispute Resolution<\/h2>\n<p><strong>Contact Us First:<\/strong> If you have any problems with your order of fish snacks, please contact us at <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"mailto:post@fiskegull.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post@fiskegull.no<\/a> or phone 93036228. We solve most cases quickly and easily.<\/p>\n<p><strong>The Consumer Council:<\/strong> If we do not reach an agreement, you can contact the Norwegian Consumer Council for free mediation:<\/p>\n<ul>\n<li>\n<p>Telephone: 23 400 500<\/p>\n<\/li>\n<li>\n<p>Website: <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"http:\/\/www.forbrukerradet.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">www.forbrukerradet.no<\/a><\/p>\n<\/li>\n<\/ul>\n<p><strong>EU Complaints Portal:<\/strong> For consumers residing in other EU countries: <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/ec.europa.eu\/odr<\/a><\/p>\n<hr \/>\n<h2>Frequently Asked Questions about Buying Fish Snacks<\/h2>\n<p><strong>How long is the delivery time for fish snacks from Fiskegull?<\/strong> Normally 2-5 business days within Norway.<\/p>\n<p><strong>Can I return opened packages of fish snacks?<\/strong> Yes, within the 14-day right of withdrawal, as long as the item is in substantially the same condition and can be returned safely.<\/p>\n<p><strong>How much does shipping cost for fish snacks?<\/strong> Shipping costs are clearly displayed in the ordering solution before you complete your purchase.<\/p>\n<p><strong>How long can I advertise food products?<\/strong> 2 years from receipt of the item. For food products, the expiration date also applies.<\/p>\n<p><strong>Are fish snacks from Fiskegull suitable for allergy sufferers?<\/strong> See product information for allergen information. Contact us if you have any questions about allergens.<\/p>\n<p><strong>How are fish snacks stored?<\/strong> Follow the storage instructions on the product packaging for best quality and shelf life.<\/p>\n<hr \/>\n<p><em>Last updated: November 2025<\/em><\/p>\n<p><strong>Contact Fiskegull AS:<\/strong> Email: <a class=\"text-blue-600 underline hover:text-blue-800 transition-colors\" href=\"mailto:post@fiskegull.no\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post@fiskegull.no<\/a> | Phone: 93036228 | Address: Titanveien 3D, 3154 Tolvsr\u00f8d<\/p>\n<p><strong>Buy fish snacks safely online<\/strong> \u2013 We deliver healthy and tasty fish products to all of Norway.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3f065 elementor-widget elementor-widget-image\" data-id=\"7d3f065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1950\" height=\"1244\" src=\"https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull.png\" class=\"attachment-full size-full wp-image-3281\" alt=\"Get to know Fish Gold\" srcset=\"https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull.png 1950w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-300x191.png 300w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-1024x653.png 1024w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-768x490.png 768w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-1536x980.png 1536w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-18x12.png 18w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-1320x842.png 1320w, https:\/\/eadn-wc02-16313031.nxedge.io\/wp-content\/uploads\/2026\/02\/Bli-kjent-med-Fiskegull-600x383.png 600w\" sizes=\"(max-width: 1950px) 100vw, 1950px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Get to know Fish Gold<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Salgsbetingelser for Fiskegull AS &#8211; Trygg Netthandel av Fiskesnacks Velkommen til Fiskegull! Her finner du v\u00e5re komplette salgsbetingelser for kj\u00f8p av fiskesnacks, fiskegodbiter og andre produkter i v\u00e5r nettbutikk. Disse vilk\u00e5rene sikrer dine rettigheter som forbruker ved netthandel. Dine Rettigheter ved Kj\u00f8p av Fiskesnacks Online Dette kj\u00f8pet er regulert av norsk forbrukerlovgivning, inkludert avtaleloven, forbrukerkj\u00f8psloven, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2809,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2463","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/pages\/2463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/comments?post=2463"}],"version-history":[{"count":13,"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/pages\/2463\/revisions"}],"predecessor-version":[{"id":3394,"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/pages\/2463\/revisions\/3394"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/media\/2809"}],"wp:attachment":[{"href":"https:\/\/fiskegull.no\/en\/wp-json\/wp\/v2\/media?parent=2463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}